Le vocabulaire anglais de l’aéroport comprend des termes tels que ‘boarding pass’ pour carte d’embarquement, ‘check-in’ pour enregistrement, et ‘baggage claim’ pour retrait des bagages. Connaître ces mots facilite la communication lors des voyages, de l’enregistrement à l’arrivée.

Zones de l’Aéroport

Terminal extérieur

Vocabulaire essentiel

• Drop-off zone /drɒp ɒf zəʊn/ (Zone de dépose-minute)
  • “The taxi can drop you off at Terminal 2 drop-off zone”
  • “There’s a 15-minute time limit in the drop-off area”
  • “Please unload your luggage quickly in the drop-off zone”
• Short-term parking /ʃɔːt tɜːm ˈpɑːkɪŋ/ (Parking courte durée)
  • “Short-term parking rates are £5 per hour”
  • “You can find the short-term parking opposite Terminal 1”
  • “The parking ticket machine is out of order, please use the app”
• Long-term parking /lɒŋ tɜːm ˈpɑːkɪŋ/ (Parking longue durée)
  • “The shuttle bus to long-term parking runs every 15 minutes”
  • “Book long-term parking in advance for better rates”
  • “Your parking ticket serves as your shuttle bus pass”

Mini-dialogues situationnels

Situation 1: À la zone de dépose-minute

• Driver: “Which terminal do you need?”
• Passenger: “Terminal 3, please. Can you drop me off at departures?”
• Driver: “Sure, I’ll help you with your luggage”

Situation 2: Au parking

• Traveler: “Excuse me, where can I find the shuttle bus to Terminal 2?”
• Staff: “The bus stop is just around the corner, by the blue sign”
• Traveler: “How often do the buses run?”
• Staff: “Every 10 minutes during peak hours”

Zone d’enregistrement

Comptoirs et Services

• Check-in counter /ˈtʃek ɪn ˈkaʊntə/ (Comptoir d’enregistrement)
  • “Economy class check-in counters are in rows A through D”
  • “Business and First Class passengers can use the priority check-in area”
  • “Self-service check-in kiosks are available 24/7”
• Airline desk /ˈeəlaɪn desk/ (Comptoir de la compagnie aérienne)
  • “For ticket changes, please proceed to the airline desk”
  • “Lost luggage claims are handled at the airline service desk”
  • “Special assistance can be requested at the airline desk”
• Information desk /ˌɪnfəˈmeɪʃən desk/ (Bureau d’information)
  • “The information desk can help you locate your check-in counter”
  • “Airport maps are available at the information desk”
  • “For general inquiries, please visit the information desk”

Documents et Procédures

• Passport control /ˈpɑːspɔːt kənˈtrəʊl/ (Contrôle des passeports)
  • “Have your passport and boarding pass ready for inspection”
  • “Electronic passport gates are available for eligible travelers”
  • “The wait time at passport control is approximately 20 minutes”
• Visa check /ˈviːzə tʃek/ (Vérification du visa)
  • “Make sure your visa is valid for entry”
  • “Some countries require a transit visa”
  • “Visa on arrival services are available for eligible nationalities”

Expressions courantes pour l’enregistrement

Questions fréquentes du personnel

• “Do you have any luggage to check in?” (Avez-vous des bagages à enregistrer ?)
• “Did you pack your bags yourself?” (Avez-vous fait vos bagages vous-même ?)
• “Has anyone given you anything to carry?” (Quelqu’un vous a-t-il donné quelque chose à transporter ?)
• “Would you prefer a window or aisle seat?” (Préférez-vous un siège côté fenêtre ou côté couloir ?)
• “Do you have any special dietary requirements?” (Avez-vous des besoins alimentaires particuliers ?)

Réponses utiles des voyageurs

• “Yes, I have two suitcases to check in” (Oui, j’ai deux valises à enregistrer)
• “I packed everything myself” (J’ai fait mes bagages moi-même)
• “No, nobody gave me anything to carry” (Non, personne ne m’a rien donné à transporter)
• “I’d prefer an aisle seat, please” (Je préfère un siège côté couloir, s’il vous plaît)
• “Yes, I requested a vegetarian meal” (Oui, j’ai demandé un repas végétarien)

Situations problématiques courantes

Excès de bagages

• “Your bag is over the weight limit” (Votre bagage dépasse la limite de poids)
• “The excess baggage fee is $50 per kilo” (Les frais d’excédent de bagages sont de 50$ par kilo)
• “You’ll need to remove some items or pay an additional fee” (Vous devrez retirer des objets ou payer des frais supplémentaires)

Retards et problèmes de réservation

• “Your flight has been delayed by two hours” (Votre vol est retardé de deux heures)
• “We can rebook you on the next available flight” (Nous pouvons vous réserver sur le prochain vol disponible)
• “There seems to be an issue with your reservation” (Il semble y avoir un problème avec votre réservation)

Section sur la Sécurité et les Contrôles

Procédures de Sécurité

Équipements de sécurité

• Metal detector /ˈmetl dɪˈtektə/ (Détecteur de métaux)
  • “Please walk through the metal detector slowly”
  • “Remove all metal items before passing through”
  • “If the detector beeps, you’ll need a secondary screening”
• X-ray machine /ˈeks reɪ məˈʃiːn/ (Machine à rayons X)
  • “Place your bags on the x-ray belt”
  • “Laptops must go through the x-ray separately”
  • “Wait until your items clear the x-ray screening”
• Body scanner /ˈbɒdi ˈskænə/ (Scanner corporel)
  • “Stand in the body scanner with your arms raised”
  • “The body scanner is optional, you can request a pat-down instead”
  • “Remove all items from your pockets before entering the scanner”

Articles et contenants réglementés

• Liquid containers /ˈlɪkwɪd kənˈteɪnəz/ (Contenants de liquides)
  • “Liquids must be in containers of 100ml or less”
  • “All liquids should fit in a clear, resealable plastic bag”
  • “You can purchase drinks after passing security”
• Prohibited items /prəˈhɪbɪtɪd ˈaɪtəmz/ (Articles interdits)
  • “Sharp objects are not allowed in carry-on luggage”
  • “Check the restricted items list before packing”
  • “Dangerous goods must be declared”

Instructions courantes de sécurité

Commandes du personnel de sécurité

• “Remove your shoes and belt” (Retirez vos chaussures et votre ceinture)
• “Take out your laptop and tablet” (Sortez votre ordinateur portable et votre tablette)
• “Empty your pockets completely” (Videz complètement vos poches)
• “Step forward when called” (Avancez quand on vous appelle)
• “Raise your arms for the scan” (Levez les bras pour le scan)

Questions fréquentes de sécurité

• “Do you have any sharp objects?” (Avez-vous des objets tranchants ?)
• “Are you carrying any liquids?” (Transportez-vous des liquides ?)
• “Is there anything in your pockets?” (Avez-vous quelque chose dans vos poches ?)
• “Do you have any electronic devices?” (Avez-vous des appareils électroniques ?)
• “Are you carrying any medications?” (Transportez-vous des médicaments ?)

Zone d’immigration

Documents et procédures

• Immigration form /ˌɪmɪˈɡreɪʃən fɔːm/ (Formulaire d’immigration)
  • “Fill out the immigration form completely”
  • “Use block capitals when completing the form”
  • “Don’t forget to sign and date the form”
• Entry visa /ˈentri ˈviːzə/ (Visa d’entrée)
  • “Your visa must be valid for the duration of your stay”
  • “Some nationalities require a visa in advance”
  • “Visa requirements vary by country”
• Customs declaration /ˈkʌstəmz ˌdekləˈreɪʃən/ (Déclaration en douane)
  • “Declare any items above the duty-free allowance”
  • “You must declare food products”
  • “False declarations may result in fines”

Questions de l’agent d’immigration

• “What is the purpose of your visit?” (Quel est le but de votre visite ?)
• “How long do you plan to stay?” (Combien de temps comptez-vous rester ?)
• “Where will you be staying?” (Où allez-vous séjourner ?)
• “Do you have a return ticket?” (Avez-vous un billet retour ?)
• “Have you been to this country before?” (Êtes-vous déjà venu dans ce pays ?)

Réponses appropriées

• “I’m here for business/tourism” (Je suis ici pour affaires/tourisme)
• “I’ll be staying for two weeks” (Je reste deux semaines)
• “I’m staying at the Hilton Hotel” (Je séjourne à l’hôtel Hilton)
• “Yes, I’m returning on the 15th” (Oui, je repars le 15)
• “This is my first visit” (C’est ma première visite)

Zone de douane

Procédures douanières

• Customs inspection /ˈkʌstəmz ɪnˈspekʃən/ (Inspection douanière)
  • “Random customs inspections are conducted”
  • “Your bags may be selected for detailed inspection”
  • “Please open your luggage for inspection”
• Duty-free allowance /ˈdjuːti friː əˈlaʊəns/ (Franchise douanière)
  • “Check your duty-free allowance before shopping”
  • “Excess items must be declared”
  • “Different limits apply for tobacco and alcohol”

Zone des Portes d’Embarquement et Salles d’Attente

Portes d’Embarquement

Signalisation et localisation

• Departure gate /dɪˈpɑːtʃə geɪt/ (Porte de départ)
  • “Your departure gate is displayed on your boarding pass”
  • “Gate assignments may change until final boarding”
  • “Please proceed to gate B15 for your flight”
• Terminal transfer /ˈtɜːmɪnəl ˈtrænsfɜː/ (Transfert entre terminaux)
  • “Use the shuttle bus for inter-terminal transfers”
  • “Allow extra time for terminal connections”
  • “Follow the signs for terminal transfer”

Procédures d’embarquement

• Priority boarding /praɪˈɒrəti ˈbɔːdɪŋ/ (Embarquement prioritaire)
  • “Priority boarding is now open for Business Class passengers”
  • “Families with young children may use priority boarding”
  • “Elite members are eligible for priority boarding”
• General boarding /ˈdʒenərəl ˈbɔːdɪŋ/ (Embarquement général)
  • “We are now boarding all rows”
  • “Please have your boarding pass ready”
  • “Board according to your zone number”

Annonces typiques à la porte

Appels à l’embarquement

• “Now boarding rows 25-30” (Embarquement des rangées 25-30)
• “Final call for flight BA123 to London” (Dernier appel pour le vol BA123 à destination de Londres)
• “Please proceed to gate C4 immediately” (Veuillez vous rendre immédiatement à la porte C4)
• “This is the pre-boarding announcement” (Ceci est l’annonce de pré-embarquement)
• “We are ready to begin the boarding process” (Nous sommes prêts à commencer l’embarquement)

Salons et Zones d’Attente

Types de salons

• Business lounge /ˈbɪznəs laʊndʒ/ (Salon business)
  • “The Business lounge offers complimentary refreshments”
  • “Shower facilities are available in the lounge”
  • “Access is restricted to Business Class passengers”
• First Class lounge /fɜːst klɑːs laʊndʒ/ (Salon première classe)
  • “First Class lounge features à la carte dining”
  • “Spa services are available by appointment”
  • “Personal assistance is provided for all travel needs”
• Alliance lounge /əˈlaɪəns laʊndʒ/ (Salon alliance)
  • “Star Alliance Gold members have access to this lounge”
  • “Your boarding pass must show eligible status”
  • “Guest access may be available for a fee”

Services et Commodités

Installations disponibles

• Charging stations /ˈtʃɑːdʒɪŋ ˈsteɪʃənz/ (Stations de recharge)
  • “Free charging points are located throughout the terminal”
  • “Wireless charging pads are available”
  • “Universal adapters can be borrowed from the information desk”
• Wi-Fi access /ˈwaɪfaɪ ˈækses/ (Accès Wi-Fi)
  • “Complimentary Wi-Fi is available throughout the airport”
  • “Connect to ‘Airport_Free_WiFi’ network”
  • “Premium high-speed access is available for purchase”
• Rest areas /rest ˈeəriəz/ (Zones de repos)
  • “Quiet zones are located near gate D7”
  • “Reclining chairs are available in the rest area”
  • “Sleep pods can be rented by the hour”

Services de Restauration et Commerces

Types d’établissements

• Food court /fuːd kɔːt/ (Zone de restauration)
  • “The food court offers international cuisine”
  • “Fast food outlets are open 24/7”
  • “Seating is available for 500 guests”
• Cafés and restaurants /ˈkæfeɪz ænd ˈrestərɒnts/ (Cafés et restaurants)
  • “Table service restaurants require reservations”
  • “Grab-and-go options are available”
  • “Most venues accept contactless payment”

Vocabulaire des achats

• Duty-free shops /ˈdjuːti friː ʃɒps/ (Boutiques hors taxes)
  • “Show your boarding pass when purchasing”
  • “Duty-free prices are available for international travelers”
  • “Collection on arrival service is available”
• Gift shops /gɪft ʃɒps/ (Boutiques de souvenirs)
  • “Local souvenirs can be found in Terminal 1”
  • “Last-minute gifts are available near the gates”
  • “Travel essentials are sold at convenience stores”

Zone de Récupération des Bagages et Arrivées

Récupération des Bagages

Équipements et zones

• Baggage carousel /ˈbægɪdʒ ˌkærəˈsel/ (Tapis roulant à bagages)
  • “Your luggage will arrive on carousel number 5”
  • “Large items will be delivered to the oversized baggage area”
  • “Please keep a safe distance from the moving carousel”
• Baggage trolley /ˈbægɪdʒ ˈtrɒli/ (Chariot à bagages)
  • “Trolleys are available free of charge”
  • “Return trolleys to the designated areas”
  • “Damaged trolleys should be reported to staff”

Services de bagages spéciaux

• Lost and found /lɒst ænd faʊnd/ (Objets trouvés)
  • “Report lost items at the lost and found office”
  • “Found items are kept for 30 days”
  • “You’ll need your baggage claim tag to file a report”
• Oversized baggage /ˌəʊvəˈsaɪzd ˈbægɪdʒ/ (Bagages hors format)
  • “Sports equipment will be delivered to the oversized area”
  • “Wait for staff assistance with large items”
  • “Special handling fees may apply for oversized items”

Situations problématiques courantes

Bagages perdus ou endommagés

• Delayed baggage /dɪˈleɪd ˈbægɪdʒ/ (Bagages retardés)
  • “Fill out a Property Irregularity Report (PIR)”
  • “We’ll deliver your bags to your accommodation”
  • “Keep all relevant documentation for insurance claims”
• Damaged luggage /ˈdæmɪdʒd ˈlʌgɪdʒ/ (Bagages endommagés)
  • “Report damage before leaving the baggage area”
  • “Take photos of the damage for your claim”
  • “Complete a damage report form”

Zone d’Arrivée

Services d’arrivée

Transport

• Taxi rank /ˈtæksi ræŋk/ (Station de taxis)
  • “Licensed taxis are available outside the arrivals hall”
  • “Use the official taxi queue for safety”
  • “Pre-booked taxis wait in a designated area”
• Airport shuttle /ˈeəpɔːt ˈʃʌtl/ (Navette aéroportuaire)
  • “Free shuttle service to car rental facility”
  • “Hotel shuttles depart every 30 minutes”
  • “Show your hotel booking for shuttle access”

Services d’accueil

• Meet and greet /miːt ænd griːt/ (Accueil personnalisé)
  • “Meeting points are clearly marked in arrivals”
  • “Look for your name on the driver’s board”
  • “Premium meet and greet includes luggage assistance”
• Information desk /ˌɪnfəˈmeɪʃən desk/ (Bureau d’information)
  • “Get local maps at the tourist information desk”
  • “Currency exchange rates are displayed here”
  • “Ask about public transportation options”

Services Spéciaux

Assistance particulière

Assistance médicale

• Medical center /ˈmedɪkəl ˈsentə/ (Centre médical)
  • “First aid is available 24/7”
  • “Emergency medical staff are on standby”
  • “Prescription medications can be verified here”
• Wheelchair assistance /ˈwiːltʃeə əˈsɪstəns/ (Assistance fauteuil roulant)
  • “Pre-book wheelchair service through your airline”
  • “Special assistance staff will meet you at check-in”
  • “Door-to-door wheelchair service is available”

Services pour familles

• Baby care facilities /ˈbeɪbi keə fəˈsɪlɪtiz/ (Équipements pour bébés)
  • “Baby changing rooms are located near the restrooms”
  • “Nursing rooms provide privacy for feeding”
  • “Baby food warming facilities are available”
• Children’s play area /ˈtʃɪldrənz pleɪ ˈeəriə/ (Aire de jeux pour enfants)
  • “Supervised play areas are available in Terminal 2”
  • “Age-appropriate activities are provided”
  • “Parents must remain with their children”

Situations d’urgence

Vocabulaire d’urgence

• Emergency exits /ɪˈmɜːdʒənsi ˈeksɪts/ (Sorties de secours)
  • “Emergency exits are clearly marked in green”
  • “Follow the illuminated signs in case of evacuation”
  • “Do not use elevators during emergencies”
• First aid points /fɜːst eɪd pɔɪnts/ (Points de premiers secours)
  • “First aid stations are marked with red crosses”
  • “Emergency phones connect directly to medical staff”
  • “Automated external defibrillators are available”

Situations Particulières et Vocabulaire Spécifique

Retards et Annulations

Types de retards

• Flight delay /flaɪt dɪˈleɪ/ (Retard de vol)
  • “Your flight is delayed by approximately 2 hours”
  • “The delay is due to technical issues”
  • “Please monitor the flight information displays”
• Weather delay /ˈweðə dɪˈleɪ/ (Retard météorologique)
  • “Severe weather conditions are affecting departures”
  • “Snow removal operations are in progress”
  • “Expect weather-related delays throughout the day”

Annulations et alternatives

• Flight cancellation /flaɪt ˌkænsəˈleɪʃən/ (Annulation de vol)
  • “Your flight has been cancelled due to operational reasons”
  • “Please proceed to the airline desk for rebooking”
  • “Hotel accommodation will be provided if necessary”
• Alternative arrangements /ɔːlˈtɜːnətɪv əˈreɪndʒmənts/ (Arrangements alternatifs)
  • “We can rebook you on the next available flight”
  • “Would you prefer a refund or rebooking?”
  • “Connection protection is automatically applied”

Communication en cas de perturbation

Questions utiles

• “What compensation am I entitled to?” (À quelle compensation ai-je droit ?)
• “When is the next available flight?” (Quand est le prochain vol disponible ?)
• “Will accommodation be provided?” (Un hébergement sera-t-il fourni ?)
• “How do I claim my expenses?” (Comment puis-je réclamer mes dépenses ?)
• “Can I change my flight without penalty?” (Puis-je changer de vol sans pénalité ?)

Correspondances

Navigation dans l’aéroport

• Transfer desk /ˈtrænsfɜː desk/ (Comptoir de correspondance)
  • “Collect your onward boarding pass at the transfer desk”
  • “Transfer assistance is available for tight connections”
  • “Show your connecting flight details to the staff”
• Connection time /kəˈnekʃən taɪm/ (Temps de correspondance)
  • “Minimum connection time is 60 minutes”
  • “You may need to clear security again”
  • “Fast track service is available for short connections”

Services de transit

• Transit visa /ˈtrænzɪt ˈviːzə/ (Visa de transit)
  • “Check if you need a transit visa”
  • “Transit visas can be obtained on arrival”
  • “Some nationalities are exempt from transit visas”
• Transit lounge /ˈtrænzɪt laʊndʒ/ (Salon de transit)
  • “Rest facilities are available in the transit area”
  • “Shower services can be purchased”
  • “Transit hotels offer hourly rates”

Services Spéciaux de Voyage

Assistance voyage

Services premium

• Fast track /fɑːst træk/ (Passage rapide)
  • “Skip regular security queues with fast track”
  • “Priority immigration clearance included”
  • “Available for purchase at the service desk”
• VIP service /ˌviː aɪ ˈpiː ˈsɜːvɪs/ (Service VIP)
  • “Personal escort throughout the airport”
  • “Private lounge access included”
  • “Dedicated check-in and security channels”

Situations particulières

Voyageurs à mobilité réduite

• Special assistance /ˈspeʃəl əˈsɪstəns/ (Assistance spéciale)
  • “Pre-book assistance through your airline”
  • “Assistance from curb to aircraft available”
  • “Special vehicles for inter-terminal transfer”

Mineurs non accompagnés

• Unaccompanied minor /ˌʌnəˈkʌmpənid ˈmaɪnə/ (Mineur non accompagné)
  • “Staff escort provided throughout the journey”
  • “Special lounge for unaccompanied minors”
  • “Regular updates sent to parents/guardians”

Vocabulaire Technique et Professionnel

Terminologie aéronautique

Opérations aériennes

• Ground handling /graʊnd ˈhændlɪŋ/ (Services au sol)
  • “Ground handling includes baggage loading”
  • “Aircraft servicing in progress”
  • “Catering trucks are approaching the aircraft”
• Air traffic control /eə ˈtræfɪk kənˈtrəʊl/ (Contrôle aérien)
  • “Delays due to air traffic restrictions”
  • “Weather affecting approach patterns”
  • “Runway changes may affect departure times”

Communication Interculturelle et Expressions Idiomatiques

Expressions Courantes

Formules de politesse

Salutations et remerciements

• Greetings /ˈgriːtɪŋz/ (Salutations)
  • “Good morning/afternoon/evening”
  • “Welcome aboard”
  • “Have a pleasant flight/journey”
• Courtesy phrases /ˈkɜːtəsi ˈfreɪzɪz/ (Phrases de courtoisie)
  • “Excuse me, would you mind…?”
  • “I apologize for the inconvenience”
  • “Thank you for your patience”

Expressions idiomatiques aéroportuaires

Expressions courantes

• “Catch a flight” (Prendre un vol)
  • “I need to catch the early flight to Paris”
  • “Don’t worry, you’ll catch your connection”
  • “Let’s catch the next available flight”
• “Touch down” (Atterrir)
  • “We’ll touch down in London at 8 PM”
  • “The flight touched down safely”
  • “Expected touch down time is in 30 minutes”

Communication en Situation de Stress

Gestion des situations difficiles

Expressions apaisantes

• Reassuring phrases /rɪˈʃʊərɪŋ ˈfreɪzɪz/ (Phrases rassurantes)
  • “We’re doing our best to resolve this”
  • “Let me see what I can do to help”
  • “I understand your concern”
• Problem-solving language /ˈprɒbləm ˈsɒlvɪŋ ˈlæŋgwɪdʒ/ (Langage de résolution)
  • “Here are your options…”
  • “Let me suggest an alternative”
  • “This might work better for you”

Vocabulaire Multiculturel

Adaptations culturelles

Signes et symboles internationaux

• Universal signs /ˌjuːnɪˈvɜːsəl saɪnz/ (Signalétique universelle)
  • “Follow the pictograms for directions”
  • “International symbols are used throughout”
  • “Look for the universal accessibility signs”

Assistance linguistique

• Language assistance /ˈlæŋgwɪdʒ əˈsɪstəns/ (Assistance linguistique)
  • “Translation services are available”
  • “Staff speaks multiple languages”
  • “Language line service provided”

Vocabulaire Technologique

Services numériques

Applications et services en ligne

• Mobile apps /ˈməʊbaɪl æps/ (Applications mobiles)
  • “Download our airport app for live updates”
  • “Mobile boarding passes accepted”
  • “Track your flight status in real-time”
• Digital services /ˈdɪdʒɪtəl ˈsɜːvɪsɪz/ (Services numériques)
  • “Use self-service check-in kiosks”
  • “E-gates available for eligible passengers”
  • “Virtual queuing system in operation”

Vocabulaire Environnemental

Initiatives vertes

Développement durable

• Sustainable practices /səˈsteɪnəbəl ˈpræktɪsɪz/ (Pratiques durables)
  • “Recycling points throughout terminals”
  • “Water refill stations available”
  • “Electric vehicle charging points”
• Green initiatives /griːn ɪˈnɪʃətɪvz/ (Initiatives écologiques)
  • “Carbon offset programs available”
  • “Sustainable aviation fuel in use”
  • “Waste reduction programs active”

Expressions Pratiques par Situation

Navigation dans l’aéroport

Demander son chemin

• Directions /dəˈrekʃənz/ (Directions)
  • “How do I get to Terminal B?”
  • “Where can I find the nearest restroom?”
  • “Which way to the departure gates?”

Gestion du temps

• Time management /taɪm ˈmænɪdʒmənt/ (Gestion du temps)
  • “How long does it take to…?”
  • “When should I start boarding?”
  • “Is there enough time to…?”

Situations d’Urgence et Sécurité

Situations d’urgence médicale

Termes médicaux essentiels

• Medical emergency /ˈmedɪkəl ɪˈmɜːdʒənsi/ (Urgence médicale)
  • “Is there a doctor on board?”
  • “Medical assistance needed at Gate C4”
  • “Automated External Defibrillator located here”
• First response /fɜːst rɪˈspɒns/ (Premiers secours)
  • “Stay calm and wait for medical staff”
  • “Emergency services are on their way”
  • “Please give space to the medical team”

Évacuations et procédures de sécurité

Instructions d’évacuation

• Emergency evacuation /ɪˈmɜːdʒənsi ɪˌvækjuˈeɪʃən/ (Évacuation d’urgence)
  • “Please proceed to the nearest emergency exit”
  • “Follow the illuminated floor markings”
  • “Do not use elevators during evacuation”
• Safety procedures /ˈseɪfti prəˈsiːdʒəz/ (Procédures de sécurité)
  • “In case of emergency, follow staff instructions”
  • “Assembly points are marked with green signs”
  • “Keep calm and exit in an orderly manner”

Mesures de sécurité spéciales

Contrôles supplémentaires

• Additional screening /əˈdɪʃənl ˈskriːnɪŋ/ (Contrôle supplémentaire)
  • “Random additional security checks in progress”
  • “Please cooperate with security personnel”
  • “Enhanced screening may take extra time”
• Security alerts /sɪˈkjʊərəti əˈlɜːts/ (Alertes de sécurité)
  • “Security level has been increased”
  • “Additional checks may be required”
  • “Please report suspicious items or behavior”

Conseils Pratiques

Préparation au voyage

Avant le départ

• Pre-flight checklist /priː flaɪt ˈtʃeklɪst/ (Liste de vérification pré-vol)
  • “Check passport validity”
  • “Confirm flight status”
  • “Prepare required documentation”
• Travel documents /ˈtrævl ˈdɒkjumənts/ (Documents de voyage)
  • “Keep essential documents easily accessible”
  • “Make copies of important papers”
  • “Download mobile boarding passes”

Gestion efficace du temps

Planification

• Time management tips /taɪm ˈmænɪdʒmənt tɪps/ (Conseils de gestion du temps)
  • “Arrive at least 3 hours before international flights”
  • “Allow extra time for security checks”
  • “Consider peak travel times”
• Airport navigation /ˈeəpɔːt ˌnævɪˈgeɪʃən/ (Navigation dans l’aéroport)
  • “Use airport maps to plan your route”
  • “Check terminal transfer times”
  • “Locate your gate upon arrival”

Vocabulaire Spécifique aux Services

Services personnalisés

Services premium

• Concierge service /kɒnsiˈeəʒ ˈsɜːvɪs/ (Service de conciergerie)
  • “Personal shopping assistance available”
  • “Restaurant reservations service”
  • “Priority booking for airport services”
• VIP handling /ˌviː aɪ ˈpiː ˈhændlɪŋ/ (Traitement VIP)
  • “Private security screening”
  • “Luxury lounge access”
  • “Dedicated immigration channel”

Communication Professionnelle

Interaction avec le personnel

Communication efficace

• Professional dialogue /prəˈfeʃənl ˈdaɪəlɒg/ (Dialogue professionnel)
  • “Clear and concise communication”
  • “Respectful interaction”
  • “Problem-solving focused”
• Customer service /ˈkʌstəmə ˈsɜːvɪs/ (Service client)
  • “How may I assist you today?”
  • “Let me check that for you”
  • “I’ll be happy to help”

Technologies Aéroportuaires Modernes

Systèmes Automatisés

Enregistrement automatique

Bornes libre-service

• Self-check-in kiosk /self tʃek ɪn kiˈɒsk/ (Borne d’enregistrement automatique)
  • “Follow the on-screen instructions”
  • “Scan your passport or booking reference”
  • “Print your boarding pass and luggage tags”
• Baggage drop-off /ˈbægɪdʒ drɒp ɒf/ (Dépôt automatique des bagages)
  • “Attach your printed bag tag”
  • “Place your bag on the conveyor belt”
  • “Wait for the confirmation receipt”

Contrôles biométriques

Identification biométrique

• Facial recognition /ˈfeɪʃəl ˌrekəgˈnɪʃən/ (Reconnaissance faciale)
  • “Look directly at the camera”
  • “Remove glasses and face masks”
  • “Stand still for biometric capture”
• Fingerprint scanning /ˈfɪŋgəprɪnt ˈskænɪŋ/ (Scanner d’empreintes digitales)
  • “Place your finger on the scanner”
  • “Ensure your finger is clean and dry”
  • “Follow the position guide on screen”

Applications et Services Numériques

Applications mobiles

Fonctionnalités principales

• Flight tracking /flaɪt ˈtrækɪŋ/ (Suivi des vols)
  • “Real-time flight updates”
  • “Gate change notifications”
  • “Departure and arrival times”
• Digital wallet /ˈdɪdʒɪtəl ˈwɒlɪt/ (Portefeuille numérique)
  • “Store boarding passes digitally”
  • “Access loyalty cards”
  • “Make contactless payments”

Services connectés

Information en temps réel

• Live updates /laɪv ˈʌpdeɪts/ (Mises à jour en direct)
  • “Security wait times”
  • “Queue length updates”
  • “Terminal occupancy levels”
• Smart navigation /smɑːt ˌnævɪˈgeɪʃən/ (Navigation intelligente)
  • “Indoor GPS guidance”
  • “Personalized route planning”
  • “Accessibility options”

Internet et Connectivité

Services Internet

Connexion sans fil

• Wi-Fi access /ˈwaɪfaɪ ˈækses/ (Accès Wi-Fi)
  • “Free airport Wi-Fi available”
  • “Premium high-speed options”
  • “Secure network connection”
• Charging stations /ˈtʃɑːdʒɪŋ ˈsteɪʃənz/ (Stations de recharge)
  • “Wireless charging pads”
  • “USB charging ports”
  • “Power outlets for laptops”

Technologies de Sécurité

Équipements de contrôle

Scanners avancés

• Body scanners /ˈbɒdi ˈskænəz/ (Scanners corporels)
  • “Advanced imaging technology”
  • “Safe and non-invasive screening”
  • “Quick security process”
• Baggage screening /ˈbægɪdʒ ˈskriːnɪŋ/ (Contrôle des bagages)
  • “3D X-ray technology”
  • “Automated threat detection”
  • “Liquid analysis systems”

Quiz : Vocabulaire et Prononciation