Le vocabulaire anglais de l’aéroport comprend des termes tels que ‘boarding pass’ pour carte d’embarquement, ‘check-in’ pour enregistrement, et ‘baggage claim’ pour retrait des bagages. Connaître ces mots facilite la communication lors des voyages, de l’enregistrement à l’arrivée.
Table des matières
Zones de l’Aéroport
Terminal extérieur
Vocabulaire essentiel
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Drop-off zone /drɒp ɒf zəʊn/ (Zone de dépose-minute)
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“The taxi can drop you off at Terminal 2 drop-off zone”
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“There’s a 15-minute time limit in the drop-off area”
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“Please unload your luggage quickly in the drop-off zone”
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Short-term parking /ʃɔːt tɜːm ˈpɑːkɪŋ/ (Parking courte durée)
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“Short-term parking rates are £5 per hour”
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“You can find the short-term parking opposite Terminal 1”
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“The parking ticket machine is out of order, please use the app”
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Long-term parking /lɒŋ tɜːm ˈpɑːkɪŋ/ (Parking longue durée)
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“The shuttle bus to long-term parking runs every 15 minutes”
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“Book long-term parking in advance for better rates”
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“Your parking ticket serves as your shuttle bus pass”
Mini-dialogues situationnels
Situation 1: À la zone de dépose-minute
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Driver: “Which terminal do you need?”
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Passenger: “Terminal 3, please. Can you drop me off at departures?”
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Driver: “Sure, I’ll help you with your luggage”
Situation 2: Au parking
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Traveler: “Excuse me, where can I find the shuttle bus to Terminal 2?”
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Staff: “The bus stop is just around the corner, by the blue sign”
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Traveler: “How often do the buses run?”
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Staff: “Every 10 minutes during peak hours”
Zone d’enregistrement
Comptoirs et Services
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Check-in counter /ˈtʃek ɪn ˈkaʊntə/ (Comptoir d’enregistrement)
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“Economy class check-in counters are in rows A through D”
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“Business and First Class passengers can use the priority check-in area”
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“Self-service check-in kiosks are available 24/7”
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Airline desk /ˈeəlaɪn desk/ (Comptoir de la compagnie aérienne)
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“For ticket changes, please proceed to the airline desk”
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“Lost luggage claims are handled at the airline service desk”
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“Special assistance can be requested at the airline desk”
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Information desk /ˌɪnfəˈmeɪʃən desk/ (Bureau d’information)
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“The information desk can help you locate your check-in counter”
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“Airport maps are available at the information desk”
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“For general inquiries, please visit the information desk”
Documents et Procédures
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Passport control /ˈpɑːspɔːt kənˈtrəʊl/ (Contrôle des passeports)
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“Have your passport and boarding pass ready for inspection”
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“Electronic passport gates are available for eligible travelers”
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“The wait time at passport control is approximately 20 minutes”
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Visa check /ˈviːzə tʃek/ (Vérification du visa)
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“Make sure your visa is valid for entry”
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“Some countries require a transit visa”
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“Visa on arrival services are available for eligible nationalities”
Expressions courantes pour l’enregistrement
Questions fréquentes du personnel
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“Do you have any luggage to check in?” (Avez-vous des bagages à enregistrer ?)
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“Did you pack your bags yourself?” (Avez-vous fait vos bagages vous-même ?)
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“Has anyone given you anything to carry?” (Quelqu’un vous a-t-il donné quelque chose à transporter ?)
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“Would you prefer a window or aisle seat?” (Préférez-vous un siège côté fenêtre ou côté couloir ?)
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“Do you have any special dietary requirements?” (Avez-vous des besoins alimentaires particuliers ?)
Réponses utiles des voyageurs
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“Yes, I have two suitcases to check in” (Oui, j’ai deux valises à enregistrer)
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“I packed everything myself” (J’ai fait mes bagages moi-même)
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“No, nobody gave me anything to carry” (Non, personne ne m’a rien donné à transporter)
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“I’d prefer an aisle seat, please” (Je préfère un siège côté couloir, s’il vous plaît)
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“Yes, I requested a vegetarian meal” (Oui, j’ai demandé un repas végétarien)
Situations problématiques courantes
Excès de bagages
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“Your bag is over the weight limit” (Votre bagage dépasse la limite de poids)
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“The excess baggage fee is $50 per kilo” (Les frais d’excédent de bagages sont de 50$ par kilo)
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“You’ll need to remove some items or pay an additional fee” (Vous devrez retirer des objets ou payer des frais supplémentaires)
Retards et problèmes de réservation
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“Your flight has been delayed by two hours” (Votre vol est retardé de deux heures)
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“We can rebook you on the next available flight” (Nous pouvons vous réserver sur le prochain vol disponible)
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“There seems to be an issue with your reservation” (Il semble y avoir un problème avec votre réservation)
Section sur la Sécurité et les Contrôles
Procédures de Sécurité
Équipements de sécurité
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Metal detector /ˈmetl dɪˈtektə/ (Détecteur de métaux)
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“Please walk through the metal detector slowly”
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“Remove all metal items before passing through”
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“If the detector beeps, you’ll need a secondary screening”
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X-ray machine /ˈeks reɪ məˈʃiːn/ (Machine à rayons X)
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“Place your bags on the x-ray belt”
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“Laptops must go through the x-ray separately”
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“Wait until your items clear the x-ray screening”
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Body scanner /ˈbɒdi ˈskænə/ (Scanner corporel)
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“Stand in the body scanner with your arms raised”
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“The body scanner is optional, you can request a pat-down instead”
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“Remove all items from your pockets before entering the scanner”
Articles et contenants réglementés
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Liquid containers /ˈlɪkwɪd kənˈteɪnəz/ (Contenants de liquides)
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“Liquids must be in containers of 100ml or less”
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“All liquids should fit in a clear, resealable plastic bag”
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“You can purchase drinks after passing security”
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Prohibited items /prəˈhɪbɪtɪd ˈaɪtəmz/ (Articles interdits)
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“Sharp objects are not allowed in carry-on luggage”
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“Check the restricted items list before packing”
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“Dangerous goods must be declared”
Instructions courantes de sécurité
Commandes du personnel de sécurité
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“Remove your shoes and belt” (Retirez vos chaussures et votre ceinture)
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“Take out your laptop and tablet” (Sortez votre ordinateur portable et votre tablette)
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“Empty your pockets completely” (Videz complètement vos poches)
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“Step forward when called” (Avancez quand on vous appelle)
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“Raise your arms for the scan” (Levez les bras pour le scan)
Questions fréquentes de sécurité
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“Do you have any sharp objects?” (Avez-vous des objets tranchants ?)
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“Are you carrying any liquids?” (Transportez-vous des liquides ?)
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“Is there anything in your pockets?” (Avez-vous quelque chose dans vos poches ?)
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“Do you have any electronic devices?” (Avez-vous des appareils électroniques ?)
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“Are you carrying any medications?” (Transportez-vous des médicaments ?)
Zone d’immigration
Documents et procédures
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Immigration form /ˌɪmɪˈɡreɪʃən fɔːm/ (Formulaire d’immigration)
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“Fill out the immigration form completely”
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“Use block capitals when completing the form”
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“Don’t forget to sign and date the form”
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Entry visa /ˈentri ˈviːzə/ (Visa d’entrée)
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“Your visa must be valid for the duration of your stay”
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“Some nationalities require a visa in advance”
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“Visa requirements vary by country”
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Customs declaration /ˈkʌstəmz ˌdekləˈreɪʃən/ (Déclaration en douane)
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“Declare any items above the duty-free allowance”
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“You must declare food products”
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“False declarations may result in fines”
Questions de l’agent d’immigration
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“What is the purpose of your visit?” (Quel est le but de votre visite ?)
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“How long do you plan to stay?” (Combien de temps comptez-vous rester ?)
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“Where will you be staying?” (Où allez-vous séjourner ?)
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“Do you have a return ticket?” (Avez-vous un billet retour ?)
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“Have you been to this country before?” (Êtes-vous déjà venu dans ce pays ?)
Réponses appropriées
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“I’m here for business/tourism” (Je suis ici pour affaires/tourisme)
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“I’ll be staying for two weeks” (Je reste deux semaines)
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“I’m staying at the Hilton Hotel” (Je séjourne à l’hôtel Hilton)
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“Yes, I’m returning on the 15th” (Oui, je repars le 15)
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“This is my first visit” (C’est ma première visite)
Zone de douane
Procédures douanières
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Customs inspection /ˈkʌstəmz ɪnˈspekʃən/ (Inspection douanière)
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“Random customs inspections are conducted”
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“Your bags may be selected for detailed inspection”
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“Please open your luggage for inspection”
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Duty-free allowance /ˈdjuːti friː əˈlaʊəns/ (Franchise douanière)
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“Check your duty-free allowance before shopping”
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“Excess items must be declared”
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“Different limits apply for tobacco and alcohol”
Zone des Portes d’Embarquement et Salles d’Attente
Portes d’Embarquement
Signalisation et localisation
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Departure gate /dɪˈpɑːtʃə geɪt/ (Porte de départ)
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“Your departure gate is displayed on your boarding pass”
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“Gate assignments may change until final boarding”
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“Please proceed to gate B15 for your flight”
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Terminal transfer /ˈtɜːmɪnəl ˈtrænsfɜː/ (Transfert entre terminaux)
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“Use the shuttle bus for inter-terminal transfers”
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“Allow extra time for terminal connections”
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“Follow the signs for terminal transfer”
Procédures d’embarquement
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Priority boarding /praɪˈɒrəti ˈbɔːdɪŋ/ (Embarquement prioritaire)
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“Priority boarding is now open for Business Class passengers”
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“Families with young children may use priority boarding”
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“Elite members are eligible for priority boarding”
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General boarding /ˈdʒenərəl ˈbɔːdɪŋ/ (Embarquement général)
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“We are now boarding all rows”
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“Please have your boarding pass ready”
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“Board according to your zone number”
Annonces typiques à la porte
Appels à l’embarquement
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“Now boarding rows 25-30” (Embarquement des rangées 25-30)
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“Final call for flight BA123 to London” (Dernier appel pour le vol BA123 à destination de Londres)
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“Please proceed to gate C4 immediately” (Veuillez vous rendre immédiatement à la porte C4)
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“This is the pre-boarding announcement” (Ceci est l’annonce de pré-embarquement)
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“We are ready to begin the boarding process” (Nous sommes prêts à commencer l’embarquement)
Salons et Zones d’Attente
Types de salons
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Business lounge /ˈbɪznəs laʊndʒ/ (Salon business)
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“The Business lounge offers complimentary refreshments”
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“Shower facilities are available in the lounge”
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“Access is restricted to Business Class passengers”
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First Class lounge /fɜːst klɑːs laʊndʒ/ (Salon première classe)
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“First Class lounge features à la carte dining”
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“Spa services are available by appointment”
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“Personal assistance is provided for all travel needs”
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Alliance lounge /əˈlaɪəns laʊndʒ/ (Salon alliance)
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“Star Alliance Gold members have access to this lounge”
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“Your boarding pass must show eligible status”
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“Guest access may be available for a fee”
Services et Commodités
Installations disponibles
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Charging stations /ˈtʃɑːdʒɪŋ ˈsteɪʃənz/ (Stations de recharge)
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“Free charging points are located throughout the terminal”
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“Wireless charging pads are available”
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“Universal adapters can be borrowed from the information desk”
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Wi-Fi access /ˈwaɪfaɪ ˈækses/ (Accès Wi-Fi)
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“Complimentary Wi-Fi is available throughout the airport”
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“Connect to ‘Airport_Free_WiFi’ network”
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“Premium high-speed access is available for purchase”
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Rest areas /rest ˈeəriəz/ (Zones de repos)
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“Quiet zones are located near gate D7”
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“Reclining chairs are available in the rest area”
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“Sleep pods can be rented by the hour”
Services de Restauration et Commerces
Types d’établissements
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Food court /fuːd kɔːt/ (Zone de restauration)
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“The food court offers international cuisine”
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“Fast food outlets are open 24/7”
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“Seating is available for 500 guests”
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Cafés and restaurants /ˈkæfeɪz ænd ˈrestərɒnts/ (Cafés et restaurants)
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“Table service restaurants require reservations”
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“Grab-and-go options are available”
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“Most venues accept contactless payment”
Vocabulaire des achats
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Duty-free shops /ˈdjuːti friː ʃɒps/ (Boutiques hors taxes)
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“Show your boarding pass when purchasing”
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“Duty-free prices are available for international travelers”
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“Collection on arrival service is available”
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Gift shops /gɪft ʃɒps/ (Boutiques de souvenirs)
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“Local souvenirs can be found in Terminal 1”
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“Last-minute gifts are available near the gates”
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“Travel essentials are sold at convenience stores”
Zone de Récupération des Bagages et Arrivées
Récupération des Bagages
Équipements et zones
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Baggage carousel /ˈbægɪdʒ ˌkærəˈsel/ (Tapis roulant à bagages)
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“Your luggage will arrive on carousel number 5”
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“Large items will be delivered to the oversized baggage area”
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“Please keep a safe distance from the moving carousel”
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Baggage trolley /ˈbægɪdʒ ˈtrɒli/ (Chariot à bagages)
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“Trolleys are available free of charge”
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“Return trolleys to the designated areas”
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“Damaged trolleys should be reported to staff”
Services de bagages spéciaux
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Lost and found /lɒst ænd faʊnd/ (Objets trouvés)
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“Report lost items at the lost and found office”
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“Found items are kept for 30 days”
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“You’ll need your baggage claim tag to file a report”
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Oversized baggage /ˌəʊvəˈsaɪzd ˈbægɪdʒ/ (Bagages hors format)
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“Sports equipment will be delivered to the oversized area”
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“Wait for staff assistance with large items”
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“Special handling fees may apply for oversized items”
Situations problématiques courantes
Bagages perdus ou endommagés
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Delayed baggage /dɪˈleɪd ˈbægɪdʒ/ (Bagages retardés)
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“Fill out a Property Irregularity Report (PIR)”
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“We’ll deliver your bags to your accommodation”
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“Keep all relevant documentation for insurance claims”
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Damaged luggage /ˈdæmɪdʒd ˈlʌgɪdʒ/ (Bagages endommagés)
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“Report damage before leaving the baggage area”
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“Take photos of the damage for your claim”
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“Complete a damage report form”
Zone d’Arrivée
Services d’arrivée
Transport
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Taxi rank /ˈtæksi ræŋk/ (Station de taxis)
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“Licensed taxis are available outside the arrivals hall”
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“Use the official taxi queue for safety”
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“Pre-booked taxis wait in a designated area”
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Airport shuttle /ˈeəpɔːt ˈʃʌtl/ (Navette aéroportuaire)
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“Free shuttle service to car rental facility”
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“Hotel shuttles depart every 30 minutes”
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“Show your hotel booking for shuttle access”
Services d’accueil
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Meet and greet /miːt ænd griːt/ (Accueil personnalisé)
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“Meeting points are clearly marked in arrivals”
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“Look for your name on the driver’s board”
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“Premium meet and greet includes luggage assistance”
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Information desk /ˌɪnfəˈmeɪʃən desk/ (Bureau d’information)
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“Get local maps at the tourist information desk”
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“Currency exchange rates are displayed here”
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“Ask about public transportation options”
Services Spéciaux
Assistance particulière
Assistance médicale
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Medical center /ˈmedɪkəl ˈsentə/ (Centre médical)
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“First aid is available 24/7”
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“Emergency medical staff are on standby”
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“Prescription medications can be verified here”
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Wheelchair assistance /ˈwiːltʃeə əˈsɪstəns/ (Assistance fauteuil roulant)
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“Pre-book wheelchair service through your airline”
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“Special assistance staff will meet you at check-in”
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“Door-to-door wheelchair service is available”
Services pour familles
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Baby care facilities /ˈbeɪbi keə fəˈsɪlɪtiz/ (Équipements pour bébés)
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“Baby changing rooms are located near the restrooms”
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“Nursing rooms provide privacy for feeding”
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“Baby food warming facilities are available”
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Children’s play area /ˈtʃɪldrənz pleɪ ˈeəriə/ (Aire de jeux pour enfants)
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“Supervised play areas are available in Terminal 2”
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“Age-appropriate activities are provided”
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“Parents must remain with their children”
Situations d’urgence
Vocabulaire d’urgence
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Emergency exits /ɪˈmɜːdʒənsi ˈeksɪts/ (Sorties de secours)
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“Emergency exits are clearly marked in green”
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“Follow the illuminated signs in case of evacuation”
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“Do not use elevators during emergencies”
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First aid points /fɜːst eɪd pɔɪnts/ (Points de premiers secours)
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“First aid stations are marked with red crosses”
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“Emergency phones connect directly to medical staff”
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“Automated external defibrillators are available”
Situations Particulières et Vocabulaire Spécifique
Retards et Annulations
Types de retards
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Flight delay /flaɪt dɪˈleɪ/ (Retard de vol)
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“Your flight is delayed by approximately 2 hours”
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“The delay is due to technical issues”
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“Please monitor the flight information displays”
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Weather delay /ˈweðə dɪˈleɪ/ (Retard météorologique)
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“Severe weather conditions are affecting departures”
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“Snow removal operations are in progress”
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“Expect weather-related delays throughout the day”
Annulations et alternatives
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Flight cancellation /flaɪt ˌkænsəˈleɪʃən/ (Annulation de vol)
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“Your flight has been cancelled due to operational reasons”
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“Please proceed to the airline desk for rebooking”
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“Hotel accommodation will be provided if necessary”
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Alternative arrangements /ɔːlˈtɜːnətɪv əˈreɪndʒmənts/ (Arrangements alternatifs)
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“We can rebook you on the next available flight”
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“Would you prefer a refund or rebooking?”
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“Connection protection is automatically applied”
Communication en cas de perturbation
Questions utiles
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“What compensation am I entitled to?” (À quelle compensation ai-je droit ?)
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“When is the next available flight?” (Quand est le prochain vol disponible ?)
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“Will accommodation be provided?” (Un hébergement sera-t-il fourni ?)
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“How do I claim my expenses?” (Comment puis-je réclamer mes dépenses ?)
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“Can I change my flight without penalty?” (Puis-je changer de vol sans pénalité ?)
Correspondances
Navigation dans l’aéroport
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Transfer desk /ˈtrænsfɜː desk/ (Comptoir de correspondance)
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“Collect your onward boarding pass at the transfer desk”
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“Transfer assistance is available for tight connections”
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“Show your connecting flight details to the staff”
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Connection time /kəˈnekʃən taɪm/ (Temps de correspondance)
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“Minimum connection time is 60 minutes”
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“You may need to clear security again”
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“Fast track service is available for short connections”
Services de transit
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Transit visa /ˈtrænzɪt ˈviːzə/ (Visa de transit)
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“Check if you need a transit visa”
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“Transit visas can be obtained on arrival”
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“Some nationalities are exempt from transit visas”
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Transit lounge /ˈtrænzɪt laʊndʒ/ (Salon de transit)
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“Rest facilities are available in the transit area”
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“Shower services can be purchased”
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“Transit hotels offer hourly rates”
Services Spéciaux de Voyage
Assistance voyage
Services premium
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Fast track /fɑːst træk/ (Passage rapide)
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“Skip regular security queues with fast track”
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“Priority immigration clearance included”
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“Available for purchase at the service desk”
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VIP service /ˌviː aɪ ˈpiː ˈsɜːvɪs/ (Service VIP)
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“Personal escort throughout the airport”
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“Private lounge access included”
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“Dedicated check-in and security channels”
Situations particulières
Voyageurs à mobilité réduite
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Special assistance /ˈspeʃəl əˈsɪstəns/ (Assistance spéciale)
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“Pre-book assistance through your airline”
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“Assistance from curb to aircraft available”
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“Special vehicles for inter-terminal transfer”
Mineurs non accompagnés
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Unaccompanied minor /ˌʌnəˈkʌmpənid ˈmaɪnə/ (Mineur non accompagné)
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“Staff escort provided throughout the journey”
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“Special lounge for unaccompanied minors”
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“Regular updates sent to parents/guardians”
Vocabulaire Technique et Professionnel
Terminologie aéronautique
Opérations aériennes
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Ground handling /graʊnd ˈhændlɪŋ/ (Services au sol)
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“Ground handling includes baggage loading”
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“Aircraft servicing in progress”
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“Catering trucks are approaching the aircraft”
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Air traffic control /eə ˈtræfɪk kənˈtrəʊl/ (Contrôle aérien)
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“Delays due to air traffic restrictions”
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“Weather affecting approach patterns”
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“Runway changes may affect departure times”
Communication Interculturelle et Expressions Idiomatiques
Expressions Courantes
Formules de politesse
Salutations et remerciements
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Greetings /ˈgriːtɪŋz/ (Salutations)
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“Good morning/afternoon/evening”
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“Welcome aboard”
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“Have a pleasant flight/journey”
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Courtesy phrases /ˈkɜːtəsi ˈfreɪzɪz/ (Phrases de courtoisie)
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“Excuse me, would you mind…?”
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“I apologize for the inconvenience”
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“Thank you for your patience”
Expressions idiomatiques aéroportuaires
Expressions courantes
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“Catch a flight” (Prendre un vol)
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“I need to catch the early flight to Paris”
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“Don’t worry, you’ll catch your connection”
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“Let’s catch the next available flight”
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“Touch down” (Atterrir)
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“We’ll touch down in London at 8 PM”
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“The flight touched down safely”
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“Expected touch down time is in 30 minutes”
Communication en Situation de Stress
Gestion des situations difficiles
Expressions apaisantes
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Reassuring phrases /rɪˈʃʊərɪŋ ˈfreɪzɪz/ (Phrases rassurantes)
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“We’re doing our best to resolve this”
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“Let me see what I can do to help”
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“I understand your concern”
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Problem-solving language /ˈprɒbləm ˈsɒlvɪŋ ˈlæŋgwɪdʒ/ (Langage de résolution)
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“Here are your options…”
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“Let me suggest an alternative”
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“This might work better for you”
Vocabulaire Multiculturel
Adaptations culturelles
Signes et symboles internationaux
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Universal signs /ˌjuːnɪˈvɜːsəl saɪnz/ (Signalétique universelle)
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“Follow the pictograms for directions”
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“International symbols are used throughout”
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“Look for the universal accessibility signs”
Assistance linguistique
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Language assistance /ˈlæŋgwɪdʒ əˈsɪstəns/ (Assistance linguistique)
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“Translation services are available”
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“Staff speaks multiple languages”
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“Language line service provided”
Vocabulaire Technologique
Services numériques
Applications et services en ligne
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Mobile apps /ˈməʊbaɪl æps/ (Applications mobiles)
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“Download our airport app for live updates”
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“Mobile boarding passes accepted”
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“Track your flight status in real-time”
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Digital services /ˈdɪdʒɪtəl ˈsɜːvɪsɪz/ (Services numériques)
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“Use self-service check-in kiosks”
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“E-gates available for eligible passengers”
-
“Virtual queuing system in operation”
Vocabulaire Environnemental
Initiatives vertes
Développement durable
-
Sustainable practices /səˈsteɪnəbəl ˈpræktɪsɪz/ (Pratiques durables)
-
“Recycling points throughout terminals”
-
“Water refill stations available”
-
“Electric vehicle charging points”
-
Green initiatives /griːn ɪˈnɪʃətɪvz/ (Initiatives écologiques)
-
“Carbon offset programs available”
-
“Sustainable aviation fuel in use”
-
“Waste reduction programs active”
Expressions Pratiques par Situation
Navigation dans l’aéroport
Demander son chemin
-
Directions /dəˈrekʃənz/ (Directions)
-
“How do I get to Terminal B?”
-
“Where can I find the nearest restroom?”
-
“Which way to the departure gates?”
Gestion du temps
-
Time management /taɪm ˈmænɪdʒmənt/ (Gestion du temps)
-
“How long does it take to…?”
-
“When should I start boarding?”
-
“Is there enough time to…?”
Situations d’Urgence et Sécurité
Situations d’urgence médicale
Termes médicaux essentiels
-
Medical emergency /ˈmedɪkəl ɪˈmɜːdʒənsi/ (Urgence médicale)
-
“Is there a doctor on board?”
-
“Medical assistance needed at Gate C4”
-
“Automated External Defibrillator located here”
-
First response /fɜːst rɪˈspɒns/ (Premiers secours)
-
“Stay calm and wait for medical staff”
-
“Emergency services are on their way”
-
“Please give space to the medical team”
Évacuations et procédures de sécurité
Instructions d’évacuation
-
Emergency evacuation /ɪˈmɜːdʒənsi ɪˌvækjuˈeɪʃən/ (Évacuation d’urgence)
-
“Please proceed to the nearest emergency exit”
-
“Follow the illuminated floor markings”
-
“Do not use elevators during evacuation”
-
Safety procedures /ˈseɪfti prəˈsiːdʒəz/ (Procédures de sécurité)
-
“In case of emergency, follow staff instructions”
-
“Assembly points are marked with green signs”
-
“Keep calm and exit in an orderly manner”
Mesures de sécurité spéciales
Contrôles supplémentaires
-
Additional screening /əˈdɪʃənl ˈskriːnɪŋ/ (Contrôle supplémentaire)
-
“Random additional security checks in progress”
-
“Please cooperate with security personnel”
-
“Enhanced screening may take extra time”
-
Security alerts /sɪˈkjʊərəti əˈlɜːts/ (Alertes de sécurité)
-
“Security level has been increased”
-
“Additional checks may be required”
-
“Please report suspicious items or behavior”
Conseils Pratiques
Préparation au voyage
Avant le départ
-
Pre-flight checklist /priː flaɪt ˈtʃeklɪst/ (Liste de vérification pré-vol)
-
“Check passport validity”
-
“Confirm flight status”
-
“Prepare required documentation”
-
Travel documents /ˈtrævl ˈdɒkjumənts/ (Documents de voyage)
-
“Keep essential documents easily accessible”
-
“Make copies of important papers”
-
“Download mobile boarding passes”
Gestion efficace du temps
Planification
-
Time management tips /taɪm ˈmænɪdʒmənt tɪps/ (Conseils de gestion du temps)
-
“Arrive at least 3 hours before international flights”
-
“Allow extra time for security checks”
-
“Consider peak travel times”
-
Airport navigation /ˈeəpɔːt ˌnævɪˈgeɪʃən/ (Navigation dans l’aéroport)
-
“Use airport maps to plan your route”
-
“Check terminal transfer times”
-
“Locate your gate upon arrival”
Vocabulaire Spécifique aux Services
Services personnalisés
Services premium
-
Concierge service /kɒnsiˈeəʒ ˈsɜːvɪs/ (Service de conciergerie)
-
“Personal shopping assistance available”
-
“Restaurant reservations service”
-
“Priority booking for airport services”
-
VIP handling /ˌviː aɪ ˈpiː ˈhændlɪŋ/ (Traitement VIP)
-
“Private security screening”
-
“Luxury lounge access”
-
“Dedicated immigration channel”
Communication Professionnelle
Interaction avec le personnel
Communication efficace
-
Professional dialogue /prəˈfeʃənl ˈdaɪəlɒg/ (Dialogue professionnel)
-
“Clear and concise communication”
-
“Respectful interaction”
-
“Problem-solving focused”
-
Customer service /ˈkʌstəmə ˈsɜːvɪs/ (Service client)
-
“How may I assist you today?”
-
“Let me check that for you”
-
“I’ll be happy to help”
Technologies Aéroportuaires Modernes
Systèmes Automatisés
Enregistrement automatique
Bornes libre-service
-
Self-check-in kiosk /self tʃek ɪn kiˈɒsk/ (Borne d’enregistrement automatique)
-
“Follow the on-screen instructions”
-
“Scan your passport or booking reference”
-
“Print your boarding pass and luggage tags”
-
Baggage drop-off /ˈbægɪdʒ drɒp ɒf/ (Dépôt automatique des bagages)
-
“Attach your printed bag tag”
-
“Place your bag on the conveyor belt”
-
“Wait for the confirmation receipt”
Contrôles biométriques
Identification biométrique
-
Facial recognition /ˈfeɪʃəl ˌrekəgˈnɪʃən/ (Reconnaissance faciale)
-
“Look directly at the camera”
-
“Remove glasses and face masks”
-
“Stand still for biometric capture”
-
Fingerprint scanning /ˈfɪŋgəprɪnt ˈskænɪŋ/ (Scanner d’empreintes digitales)
-
“Place your finger on the scanner”
-
“Ensure your finger is clean and dry”
-
“Follow the position guide on screen”
Applications et Services Numériques
Applications mobiles
Fonctionnalités principales
-
Flight tracking /flaɪt ˈtrækɪŋ/ (Suivi des vols)
-
“Real-time flight updates”
-
“Gate change notifications”
-
“Departure and arrival times”
-
Digital wallet /ˈdɪdʒɪtəl ˈwɒlɪt/ (Portefeuille numérique)
-
“Store boarding passes digitally”
-
“Access loyalty cards”
-
“Make contactless payments”
Services connectés
Information en temps réel
-
Live updates /laɪv ˈʌpdeɪts/ (Mises à jour en direct)
-
“Security wait times”
-
“Queue length updates”
-
“Terminal occupancy levels”
-
Smart navigation /smɑːt ˌnævɪˈgeɪʃən/ (Navigation intelligente)
-
“Indoor GPS guidance”
-
“Personalized route planning”
-
“Accessibility options”
Internet et Connectivité
Services Internet
Connexion sans fil
-
Wi-Fi access /ˈwaɪfaɪ ˈækses/ (Accès Wi-Fi)
-
“Free airport Wi-Fi available”
-
“Premium high-speed options”
-
“Secure network connection”
-
Charging stations /ˈtʃɑːdʒɪŋ ˈsteɪʃənz/ (Stations de recharge)
-
“Wireless charging pads”
-
“USB charging ports”
-
“Power outlets for laptops”
Technologies de Sécurité
Équipements de contrôle
Scanners avancés
-
Body scanners /ˈbɒdi ˈskænəz/ (Scanners corporels)
-
“Advanced imaging technology”
-
“Safe and non-invasive screening”
-
“Quick security process”
-
Baggage screening /ˈbægɪdʒ ˈskriːnɪŋ/ (Contrôle des bagages)
-
“3D X-ray technology”
-
“Automated threat detection”
-
“Liquid analysis systems”
Quiz Vocabulaire Citoyenneté et Monde Virtuel
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Quiz : Vocabulaire et Prononciation
- Comment prononce-t-on “Boarding pass” ?
/ˈbɔːdɪŋ pɑːs/
/bɔːˈdɪŋ pæs/
/ˈbɔːrdɪŋ pɑːθ/2. Que signifie “Check-in counter” ?
Comptoir d’embarquement
Comptoir d'enregistrement
Point d'information3. Comment prononce-t-on “Luggage” ?
/ˈlʌgɪdʒ/
/luːˈgɑːʒ/
/ˈlʊgədʒ/4. Que signifie “Gate change” ?
Changement de porte d’embarquement
Fermeture de la porte
Ouverture des portes5. Comment prononce-t-on “Security” ?
/sɪˈkjʊərəti/
/sekjʊˈrɪti/
/sɪˈkjɔːrɪti/6. Que signifie “Oversized baggage” ?
Bagage surdimensionné
Bagage léger
Bagage standard7. Comment prononce-t-on “Arrival” ?
/əˈraɪvəl/
/ærɪˈvæl/
/ɑːˈrɪvəl/8. Que signifie “Duty-free shop” ?
Boutique hors taxes
Magasin d'alimentation
Boutique de souvenirs9. Que signifie “Boarding time” ?
Heure d’embarquement
Heure d'arrivée
Heure de départ10. Comment prononce-t-on “Passport” ?
/ˈpɑːspɔːt/
/pæsˈpɔːt/
/ˈpæspɔːrt/11. Que signifie “Flight delayed” ?
Vol retardé
Vol annulé
Vol à l'heure12. Comment prononce-t-on “Terminal” ?
/ˈtɜːmɪnəl/
/tərˈmɪnəl/
/ˈtɜːmənl/13. Que signifie “Lost and found” ?
Objets trouvés
Service bagages
Point information14. Que signifie “Customs declaration” ?
Déclaration en douane
Formulaire d'immigration
Document d'identité15. Comment prononce-t-on “Baggage claim” ?
/ˈbægɪdʒ kleɪm/
/bəˈgɑːʒ kleɪm/
/ˈbægədʒ klæm/16. Que signifie “Priority boarding” ?
Embarquement prioritaire
Embarquement rapide
Premier embarquement17. Que signifie “Connecting flight” ?
Vol en correspondance
Vol direct
Vol international18. Comment prononce-t-on “Immigration” ?
/ˌɪmɪˈɡreɪʃən/
/ɪmɪˈgrəʃən/
/ˌɪməˈgreɪʃn/19. Que signifie “Gate closed” ?
Porte fermée
Porte ouverte
Changement de porte20. Comment prononce-t-on “Departure” ?
/dɪˈpɑːtʃə/
/ˈdepɑːtʃə/
/dəˈpɑːrtʃər/
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Merci d'avoir partagé ce quiz ! Votre score est : /20
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